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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/44aaf741-05c5-4917-9ef9-2f72d095bee3/Untitled_(6).png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/44aaf741-05c5-4917-9ef9-2f72d095bee3/Untitled_(6).png" width="40px" /> In Brief
An open-ended survey asks a fixed set of questions, usually via a mass communication channel such as an email or website pop-up. Answers are not constrained as in the case of multiple choice or check boxes, but are free-text responses in which the customer can choose the length and detail of their answer.
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